Click to expand
CallIQ listens to your customer conversations and surfaces the insights that matter — automatically. Smarter QA, faster coaching, fewer escalations.
Calls analyzed monthly
Categorization accuracy
Reduction in escalations
Capabilities
Every call automatically transcribed, categorized, and summarized. Know what happened without listening to a single recording.
Daily and monthly intelligence reports surface patterns, anomalies, and automation opportunities you'd never find manually.
Define your quality policies and let CallIQ flag every call that needs attention. No sampling. No guesswork. 100% coverage.
Ask questions about your call data in natural language. Get instant answers, trends, and drill-downs without writing a single query.
Track how caller sentiment shifts through each conversation. Spot coaching opportunities at the exact moment agents need them.
Filter and compare across queues, agents, time ranges, and outcomes. Surface the patterns hiding in your operation at scale.
Process
Integrate with your existing phone system in minutes. We support all major providers. Calls start flowing automatically — no agent-side changes needed.
Each call is transcribed, categorized by intent and outcome, scored for quality, and summarized — all within seconds of hanging up.
Insights, QA flags, coaching actions, and trend alerts appear in your dashboard. Your team focuses on decisions, not data wrangling.
Insights
CallIQ doesn't just summarize — it thinks. Daily and monthly intelligence reports surface automation opportunities, flag recurring issues, and quantify exactly how many agent hours you could save.
We went from reviewing 3% of calls to having every single call analyzed overnight. Our QA team now coaches instead of audits.
Sarah Chen
VP of Customer Experience, Meridian Health
See what CallIQ uncovers in your first 1,000 calls. No credit card, no commitment — just clarity.
Request a Demo